We’ve compiled our guidelines, frequently asked questions, and terms & conditions for your review. Please see below and let us know if you have any questions!

• Cancellation policy: bookings or add-ons canceled more than 30 days prior to the party will be refunded their deposit less a 10% convenience fee. Parties or add-ons canceled within 30 days of the party will forfeit their deposit – NO EXCEPTIONS
• Rescheduling fee: parties rescheduled outside of 30 days from the original date of the party will not be assessed a fee. Parties rescheduled inside of 30 days from the original party date will incur a $250 rebooking fee – NO EXCEPTIONS
• Upgrades and add-ons: you may select add-ons at the time of booking or wait to discuss with our party manager after the booking is made. Our party manager will call you about 10 days prior to your party to finalize upgrades, theme, and add-ons, and your party balance will be charged at the conclusion of your party. If selected at the time of booking, you will be charged 100% of the price of the add-on, and it is nonrefundable within 30 days of the party. If you are unsure of the add-ons you’d like, please do not select any and you can discuss with our party manager closer to the event date. All add-ons discussed with our party manager within 30 days of the booking will be considered final as we utilize outside vendors and must abide by their cancellation policies
• Deposit: a deposit of 50% of the base price is required at the time of booking to reserve the date and time. Unfortunately we cannot hold times without a deposit. If you select add-ons during booking, you will be charged 100% for these at the time of booking
• Supplies & decor: supplies & minimal decor from one of our in-house themes are included in the base price! You may choose from our wide selection of themes! We do not provide supplies or decor for themes outside of what we carry in-house. If you do not want one of our in-house themes, you may bring your own supplies and decor, but a discount is NOT provided if you choose to do so. You may bring in additional decor to supplement what is provided but nothing may be hung on the walls. Additional decor may incur an additional fee. Inquire with our party manager for additional decor needs
• Balloons: we have a full balloon business, so we can take care of all your balloon needs! We do not allow outside inflated balloons. If you would like to purchase your own balloons, they can only be brought in flat, and Oodazu will blow them up for a helium fee. All custom balloon creations (garlands or towers) must be purchased through Oodazu. See the add-ons packet for our balloon options!
• Decor and food setup: for all parties, except the four-hour private events, all decor and food setup are to stay inside the assigned party room. The use of the outside overflow area for decor or food setup is not permitted. People may sit there and congregate, but setup is not allowed
• Food: outside food is allowed but will be assessed a $25 flat fee (cake, snacks, and drinks do not incur a fee). Absolutely NO GLASS and NO ALCOHOL is allowed
• Children included in the child max count: children from ages 1 – 10 years old are included in the child count. This number is based on the number of children who check-in for the party (including the birthday child and siblings). If the guest list or check-in number is more than the number of children you booked your party for, your party will be charged the higher # of kids rate – NO EXCEPTIONS.
• Booking the correct size party: you may upgrade your party to a larger children max, but you may not downgrade inside of 30 days of the party. If you are unsure of the number of children, please select a smaller number and let us know ASAP if more children will be attending. You may not downgrade from a private play space party to a shared play space party within 30 days of the party
• Arrival: you may arrive 15 minutes prior to your party time. If you arrive more than 15 minutes prior to your party time, you will be asked to wait in the front area. If there is a private play space party taking place prior to yours, the children may not begin to play until the start time of your party
• Departure: all parties end at the top of the hour. A $75 fee will be assessed every 15 minutes past the party end time if participants have not exited the back area. Please keep in mind that another party may be taking place at the conclusion of your party
• Guest list: you must provide a guest list at least 48 hours prior to your party with the children’s first and last names
• Waiver: every adult and child must have a completed waiver (for children – by their parent or guardian) prior to coming to the party. Waiver must have been completed within the past year
• Party room clean-up: for shared play space parties, the booking includes 90 minutes of your party room. For private play space parties, your booking includes the party room for 1 hour and 45 minutes. Your party room will be packed and cleaned up after the children go back to play for the last 30 minutes (shared play space) or 15 minutes (private play space) of the party and decorated for the following party
• Overlapping parties: shared play space parties overlap one another by an hour. You will have a private party room for you and your guests to eat and sing happy birthday, and the shared space is the play area
• Maximum number of children for shared play space parties: this party type cannot exceed 25 children. If you expect to have more than 25 children, we require you to book a private play space party. If the party exceeds 25 children, a $300 fee will be assessed – NO EXCEPTIONS
• Service fee: a 10% service fee (of the base price) will be added to the party total